Pharmacy Operations-Account Manager in Bend, Oregon

Location

Bend, Oregon

Job Type

Full-time

Salary

$80,000 – $100,000/yr

Company

Cardinal Health

Overview

Cardinal Health Sonexus™ Access and Patient Support helps specialty pharmaceutical manufacturers remove barriers to care so that patients can access, afford and remain on the therapy they need for a better quality of life. Our diverse expertise in pharma, payer and hub services allows us to deliver best-in-class solutions—driving brand and patient markers of success. We’re continuously integrating advanced and emerging technologies to streamline patient onboarding, qualification and adherence.

Our non-commercial specialty pharmacy is centralized at our custom-designed facility outside of Dallas, Texas, empowering manufacturers to rethink the reach and impact of their products.

Together, we can get life-changing therapies to patients who need them—faster. Responsibilities • Serve as the primary point of contact for client communications and escalations. • Lead Quarterly Business Reviews (QBRs) and deliver client-facing presentations. • Respond to client requests and ensure timely resolution of issues. • Oversee daily operations and ensure alignment with client expectations and internal standards. • Monitor and ensure key performance indicators (KPIs) are met or exceeded. • Provide input into strategic planning and program development. • Act as liaison between HUB pharmacy, Sonexus, and client teams. • Collaborate with IT to troubleshoot and resolve technical issues. • Coordinate with internal departments to fulfill client requests while maintaining business alignment. • Prepare, analyze, and submit operational and performance reports. • Maintain accurate documentation of program activities and client communications. • Manage client contracts and ensure compliance with terms and service level agreements. • Support audits and regulatory reviews as needed. • Communicate regularly with directors and senior leadership. • Serve as a subject matter expert on pharmacy operations and program management.

Qualifications • Pharmacy Technician experience preferred • 5+ years of experience in pharmacy operations, program management, or client services preferred. • Strong understanding of HUB pharmacy operations and specialty pharmacy services. • Excellent communication, presentation, and interpersonal skills. • Proven ability to manage complex projects and cross-functional teams. • Proficiency in Microsoft Office Suite; experience with CRM and reporting tools preferred.

What is expected of you and others at this level • Operate with minimal supervision, demonstrating ownership of program outcomes and client relationships. • Make independent decisions within established guidelines and escalate only complex or high-impact issues. • Influence cross-functional teams and drive alignment between client needs and business objectives. • Serve as a subject matter expert in pharmacy operations and program management. • Provide strategic input into program planning, development, and continuous improvement. • Communicate effectively with senior leadership, including directors and external stakeholders. • Lead problem-solving initiatives, proactively identifying risks and implementing mitigation strategies. • Manage multiple priorities and adapt to changing client and business needs.

Training and work schedules • Your new hire training will take place 8:00am-5:00pm CST, mandatory attendance is required. • This position is full-time (40 hours/week). • Employees are required to have flexibility to work any of our shift schedules during our normal business hours of Monday-Friday, 8:00am- 5:00pm CST.

Remote details • You will work remotely, full-time. It will require a dedicated, quiet, private, distraction free environment with access to highspeed internet. • We will provide you with the computer, technology and equipment needed to successfully perform your job. • You will be responsible for providing high-speed internet. • Internet requirements include the following: • Maintain a secure, high-speed, broadband internet connection (DSL, Cable, or Fiber) at the remote location. Dial-up, satellite, WIFI, Cellular connections are NOT acceptable. • Download speed of 15

Mbps (megabyte per second) • Upload speed of 5

Mbps (megabyte per second) • Ping Rate Maximum of 30ms (milliseconds) • Hardwired to the router • Surge protector with Network Line…