Medical Phones Operator in Medford, Oregon

Location

Medford, Oregon

Job Type

Full-time

Company

A First Choice Staffing Service

We have a full-time Monday-Friday, 7:55 am to 5:00 pm, medical phone operator position. High-volume inbound/outbound calls in clinics, acting as the primary contact for patients. Key duties include scheduling appointments, transferring calls, verifying insurance, and updating patient data in EHR systems. This position requires strong communication skills, the ability to learn and retain medical terminology, and HIPAA compliance. Willing to train the right person.

DOE $18-$20

Core Responsibilities • Call Management: Handles large volumes of calls, triages inquiries, and routes messages to clinical staff. • Scheduling & Registration: Schedules patient appointments, verifies insurance coverage, and updates patient demographics • Medical Documentation: Creates and updates phone notes in Electronic Health Records (EHR).

Required Skills and Qualifications • Communication: Exceptional verbal and active listening skills, according to BigFuture and Oroville Hospital. • Technical Proficiency: Excellent computer, data entry, and multi-line phone systems. • Medical Knowledge: Familiarity with medical terminology is a plus. • Confidentiality: Strict adherence to HIPAA regulations and patient privacy.

Must be at least 18 years old to apply.

Must pass a criminal background check and drug screen.

A First Choice Staffing Service was founded in 1995, right here in the beautiful Rogue Valley. Finding individuals employment is one of the most rewarding parts of our job. We specialize in filling open positions for medical specialty and family practice offices. We connect skilled candidates and dynamic employers leading to long-term employment. Our organization is committed to excellence in quality, reliability, and service to the people in our employment and the clients whom we serve. Looking for a new job can be very stressful; we enjoy taking that weight from our candidates.