Office Admin in Wyoming, Michigan

Location

Wyoming, Michigan

Job Type

Full-time

Company

Arrow Staffing Services

Office Administrator (Marketing & Customer Experience Focus) Grand Rapids, MI Job Summary We are looking for a highly organized, creative, and customer-focused Office Administrator to support daily operations while driving marketing, website, and customer engagement efforts. This role is ideal for someone who enjoys wearing multiple hats in a fast-paced manufacturing environment balancing administrative responsibilities with creative marketing and sales support. This position leans heavily toward customer experience, marketing, and e-commerce, with light accounting involvement. Key ResponsibilitiesCustomer Experience & Sales Support • Serve as the first point of contact for customer inquiries via phone, email, and online channels

• Support inside sales by responding to product questions, quotes, and order inquiries

• Deliver a high level of customer service and maintain strong client relationships

• Assist in managing and updating online product listings and customer communications

Marketing, Website & E-Commerce • Manage and update company website (Squarespace), including product pages and online store

• Create and distribute customer newsletters and marketing campaigns

• Maintain and grow presence on platforms such as Google Business, Facebook, and Instagram

• Take and edit product photos using tools like Adobe Photoshop or similar

• Utilize AI tools to generate product visuals and marketing content

• Continuously improve the look, feel, and performance of the website and online store

Administrative Support • Handle general office tasks including filing, scanning, and document management

• Maintain organized electronic records and documentation

• Assist with basic HR-related administrative duties

• Support internal team operations and ensure smooth day-to-day workflow

Qualifications• Experience with Squarespace or similar website/e-commerce platforms preferred

• Strong background or interest in marketing, social media, or content creation

• Proficiency in Microsoft Office (Excel, Word) and Adobe tools

• Experience with QuickBooks (Desktop) is helpful but not the primary focus

• Excellent communication skills (written, verbal, and phone)

• Highly organized, dependable, and able to work independently

• Creative mindset with attention to detail

What We re Looking ForWe re looking for someone whose strengths are in customer engagement, marketing, and creativity, rather than heavy accounting. The ideal candidate enjoys improving how a company presents itself online, connecting with customers, and helping drive business growth through strong communication and innovative ideas. If you enjoy working in a collaborative, small-office environment where your ideas and creativity can make a direct impact, we d love to hear from you.