Operations Manager - Call Center, Milton GA in Suwanee, Georgia

Location

Suwanee, Georgia

Job Type

Full-time

Company

Axiom Staffing Group

Job Description

Axiom Staffing is hiring for an Operations Manager – Call Center to oversee day-to-day operations for a growing pharmaceutical services organization. In this role, you will lead a team of 15–25 employees, drive performance metrics, and support overall departmental success. This is a mission-driven company that values professionalism, consistency, and a high level of service in supporting individuals navigating healthcare needs.

Location: Milton, GA Type: Full-Time | Onsite | Direct Hire Salary: $125,000+, based on experience

Responsibilities: • Manage day-to-day call center operations (inbound and outbound activity) • Lead, coach, and develop a team of 15–25 employees • Monitor and drive performance metrics including call volume, quality, and productivity • Support hiring, onboarding, and employee performance management • Ensure consistency in processes, documentation, and workflow • Partner with leadership on budgeting, P&L tracking, and financial performance • Maintain oversight of accounts receivable processes • Identify operational gaps and implement process improvements • Maintain a structured, professional, and team-oriented work environment Required Skills and Qualifications: • 5+ years of call center experience, with leadership or management responsibility • Experience managing teams in a fast-paced, metrics-driven environment • Exposure to P&L, budgeting, and/or accounts receivable • Strong leadership, communication, and organizational skills • Ability to balance hands-on operations with strategic thinking • Comfortable working onsite in a team-focused environment • High level of accountability, professionalism, and follow-through • Experience in healthcare, pharmacy services, or patient support environments is a plus Working Conditions: • Onsite, structured, team-oriented environment with clear expectations around performance and accountability • Professional, collaborative, and mission-driven culture Compensation & Benefits: • Salary starting at $125,000+, based on experience • Full benefits package available • Direct hire opportunity • Target start timeframe: within 30–60 days

If interested, please apply with your resume. Qualified candidates will be contacted.

Address: 1010 Mansell Rd, Roswell GA 30076

IND108