Bilingual Customer Service Representative in Durham, North Carolina

Location

Durham, North Carolina

Job Type

Full-time and Contractor

Company

Express Employment Professionals

Bilingual Customer Service Representative (Hardscape & Lawncare Focus) Location: Durham, NCPay: $20/hourSchedule: Monday–Friday, 7:30 AM – 4:30 PM Job Summary Bilingual (English/Spanish) Customer Service Representative to support our Durham, NC location. This role is ideal for someone with hands-on experience in hardscape and lawncare who is looking to transition into a customer-facing position. Prior customer service experience is not required—we value your industry knowledge and willingness to learn. Key Responsibilities • Assist customers in-store and over the phone in both English and Spanish • Provide product recommendations based on customer needs, especially in hardscaping and lawncare materials • Answer questions about products, availability, pricing, and basic installation guidance • Process orders, invoices, and transactions accurately • Coordinate with warehouse and yard staff to ensure timely order fulfillment • Maintain a clean, organized, and professional front counter area Required Qualifications • Fluent in English and Spanish (spoken and written) • Background in hardscape and/or lawncare (landscaping, installation, or related field) • Basic computer skills and comfort learning new systems • Positive attitude and willingness to learn Work Environment • May require occasional lifting (up to 50 lbs) • Fast-paced environment, especially during peak landscaping seasons