Dispatcher in Garden Grove, California
Location
Garden Grove, California
Job Type
Full-time and Contractor
Company
Express Employment Professionals
Job Description
DISPATCHER - $30/HR
POSITION SUMMARY Receive service requests from customers through phone/email and dispatch appropriate level technician to handle. ESSENTIAL DUTIES AND RESPONSIBILITIES (include, but are not limited to) • Receive and enter calls into the FileMaker database. • Communicate with customers to schedule and report technician ETAs. • Determine appropriate technician for a call based on skill level, location/traffic, technician availability, parts availability, etc. • Dispatch calls to technicians and confirm they have headed for call within appropriate time. • Set-up calls in advance for next day and email to technicians • Review and confirm receipt of all documentation and synced workorder related to service calls (checkout emails, refrigerant forms, etc.) from technician, follow up when needed. • Confirm daily timesheets are received and alert manager of missing timesheets each day. • Once all technicians are accounted for email manager status of who is working where. • Keep FileMaker updated throughout the day with technician updates, etc. • Research parts and pricing and order parts when needed. • Issue purchase orders for parts and update pricing on PO form in FileMaker. • Transfer calls daily and confirm with answering service correct on-call schedule. • Keep track of follow-ups that need to be run when parts are received. Combine new calls with follow up calls whenever possible. • Keep track of how long technicians have been on-site and escalate to supervisor or manager when taking longer than expected. • Assist with GPS systems on company vehicles as needed. • Track and coordinate vehicle maintenance and vehicle repairs. Update GPS with when oil changes have been completed. MINIMUM QUALIFICATIONS (Knowledge, Skills, and Abilities) • Motivated, reliable, self-starter with the ability to work independently or on a team • Strong communication skills both verbal and written • Positive attitude and willingness to learn