Call Center Lead Administrator in Longview, Texas

Location

Longview, Texas

Job Type

Full-time and Contractor

Company

Express Employment Professionals

Job Title: Call Center Lead Administrator Pay: $45,000 – $65,000 (DOE) Company: Express Employment Professionals

Overview: Express Employment Professionals is seeking a motivated and customer-focused Call Center Lead Administrator. This role is ideal for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about delivering exceptional customer experiences.

Key Responsibilities:

• Customer Support: Serve as the primary point of contact for customers by answering questions, scheduling appointments, and confirming details using our CRM system.

• Problem Solving: Address customer concerns and complaints with professionalism and creativity to ensure positive outcomes.

• Technology Expertise: Stay up to date on home improvement products, services, and CRM tools.

• Team Collaboration: Work closely with sales and installation teams to ensure smooth communication and customer satisfaction.

• Record Management: Accurately document all customer interactions, transactions, inquiries, and issues in the CRM.

• Customer Feedback: Collect and relay customer insights and suggestions to improve services and processes.

• Appointment Management: Set and confirm appointments within 24 hours and follow up on all previously completed sales appointments.

• Event Support: Participate in occasional home shows and festivals; some weekend availability is required.

Qualifications:

• Strong communication and interpersonal skills

• Excellent organizational and multitasking abilities

• Customer service or call center experience preferred

• Comfortable using CRM software and learning new technology

• Problem-solving mindset with attention to detail

• Ability to work occasional weekends

How to Apply: Apply online at: www.expresspros.com Or email your resume to: Catie.Freeman@expresspros.com