Inspection Coordinator in Honolulu, Hawaii

Location

Honolulu, Hawaii

Job Type

Full-time and Part-time

Company

HiEmployment

About the role:

The Inspection Coordinator is the primary point of contact for our valued customers during business hours. This role addresses customer inquiries, resolves issues, and assists with a range of requests. The Inspection Coordinator will use problem-solving skills and product knowledge to ensure customers receive the best possible service.

Job Type: Full-time; temp to hire

Schedule: Monday – Friday: 7:30am-4pm

Pay: $19/hr

Start: Immediately

Parking: Available

Key Responsibilities

• Assist customers in troubleshooting technical issues over the phone. Walk customers through step-by-step solutions to resolve their problems.

• Handle requests related to account management, including cancellations and transfers. Update and maintain customer records in the database.

• Investigate service problems by identifying root causes and providing effective solutions. Follow up with customers to ensure their issues are fully resolved.

• Effectively communicate the value of our products and services to customers, aligning features with their specific needs.

• Create service tickets for issues that cannot be resolved over the phone, ensuring that detailed information is documented.

• Open customer accounts by accurately recording information and ensuring data integrity.

• Review customer profiles to identify their unique needs and recommend appropriate services, including upgrades and new service options.

• Handle customer complaints via phone, email, or mail with professionalism and empathy. Work towards finding satisfactory resolutions to customer concerns.

• Assist technicians by ensuring accurate documentation of client accounts.

• Generate and maintain reports related to customer interactions and service requests.

• Schedule inspections, service appointments, and coordinate with technicians, vendors, and customers.

• Maintain calendars, generate reports, and manage documentation through Excel, and Building Reports.

• Coordinate and track technician travel and lodging reservations for inter-island travel, as well as verify per diem for the travel for accounting.

• Other duties as assigned

Qualifications

• High School Diploma or General Education Degree (GED)

• Two (2) years in customer service experience, prior data entry skills (type 30wpm), 10-key experience, and telephone work experience preferred

• Knowledge of and a proficiency in Microsoft Office applications (Word, Excel, Access, Outlook) and internet.

• Time management, planning and forward-thinking skills

• Self-motivated and a professional attitude

• Ability to make sound decisions, be very organized and detail oriented

Strong listening, written and verbal communications skills

• Ability to multi-task, prioritize, and manage time effectively

Work Requirements

• Requires sitting for extended periods of time in an air-conditioned facility.

• Involves using a computer for extended periods of time.

• Daily use of headsets to communicate with customers.

• Answering calls, typing, and navigating computer systems will involve repetitive movements within a fast paced and high expectation call center environment.