IT Manager in Romulus, Michigan

Location

Romulus, Michigan

Job Type

Full-time

Company

Liberty Staffing LLC

Job Description

IT MANAGER

Position Type: Direct Hire

Location: Detroit, MI

Salary: $70K-$80K

Overview

We are seeking a hands-on IT Manager to lead the day-to-day operations of our IT support functions within a fast-paced, 24/7 automotive environment. This role is responsible for ensuring system stability, supporting production, managing shift coverage, and driving consistent execution across IT support teams.

This role is highly operational and requires strong ownership, responsiveness, and discipline. The individual will report to both the IT Director and the Director of IS & EDI.

Key Responsibilities

Operational Support & Stability

• Own day-to-day IT and EDI support across all shifts (24/7 operations) • Ensure uptime and rapid response for production-critical systems • Act as escalation point for system issues impacting production • Coordinate incident response, root cause analysis, and resolution tracking • Ensure proper documentation of issues, fixes, and standard procedures Team Leadership & Shift Coverage • Build and manage a structured support model across days, afternoons, and nights • Schedule and ensure adequate IT coverage aligned with production needs • Lead, coach, and develop IT support analysts • Drive accountability and performance management across the team Process & Discipline • Implement and enforce IT support processes (ticketing, SLAs, escalation paths) • Standardize documentation for recurring issues and operational procedures • Ensure adherence to change management and deployment controls • Track and report on KPIs (uptime, response time, reso