IT Technician

About the position A growing healthcare organization is seeking a Healthcare IT Help Desk Specialist to support clinical and administrative staff with day-to-day technology needs. This role focuses on providing high-quality technical support for electronic medical systems, user accounts, and core applications in a HIPAA-regulated environment. Responsibilities • Answer inbound help desk calls, tickets, and emails from internal users (clinical and non-clinical). • Provide first-level support for common issues including: • Password resets and account lockouts • EMR/EHR and healthcare application access issues • VPN, email, and basic connectivity problems • Troubleshoot software and basic hardware issues following documented procedures and knowledge base articles. • Properly document all incidents, actions taken, and resolutions in the ticketing system. • Escalate complex issues to higher-level support or application teams as needed. • Deliver outstanding customer service to users of all technical skill levels and backgrounds. • Maintain strict confidentiality and protect sensitive patient and organizational data in accordance with HIPAA and security policies. • Support increased call volumes during peak periods and special projects. Requirements • High school diploma or GED required; associate degree in IT or related field preferred. • MediClear Certification (or equivalent HIPAA certificate) required. • 1+ year of IT help desk, service desk, or technical support experience preferred. • Experience supporting users in a healthcare or clinical environment strongly preferred (EMR/EHR, clinical apps, etc.). • Strong verbal and written communication skills with a clear, customer-first mindset.