Information Technology Manager in Bellevue, Washington

Location

Bellevue, Washington

Job Type

Full-time

Company

Insight Global

The 911 Information Technology Manager is a senior leadership role responsible for overseeing all technology operations for a regional public safety communications center serving police, fire, and EMS agencies across Northeast King County. Reporting to the Deputy Director, this position leads IT service delivery, cybersecurity, infrastructure, applications, and staff development in a 24/7 missioncritical environment. The role bridges daily operational support with longterm strategic initiatives, including technology modernization, AI adoption, and expansion of IT services to partner agencies.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to HR@.To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: .

Required Skills & Experience

The 911 Information Technology Manager is a senior leadership role responsible for overseeing all technology operations for a regional public safety communications center serving police, fire, and EMS agencies across Northeast King County. Reporting to the Deputy Director, this position leads IT service delivery, cybersecurity, infrastructure, applications, and staff development in a 24/7 missioncritical environment. The role bridges daily operational support with longterm strategic initiatives, including technology modernization, AI adoption, and expansion of IT services to partner agencies.

Nice to Have Skills & Experience

Master's degree in IT, Computer Science, or related field Experience expanding or monetizing IT services for partner agencies Experience with AI technologies in enterprise environments AIassisted operational tools Prompt engineering for LLMs AI governance, data security, and responsible use frameworks Experience building budgeting, billing, and costrecovery models AIrelated certifications or formal training Experience working with regional or multiagency public safety organizations

Benefit packages for this role will start on the 1st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.