3PL Manager in Homer Glen, Illinois
Location
Homer Glen, Illinois
Job Type
Full-time
Salary
$90,000 – $120,000/yr
Company
Onin Technology
Job Description
The 3PL Manager is responsible for overseeing the full lifecycle of high-end furniture logistics-from receiving manufacturer shipments to managing the final "White Glove" home delivery. You act as the bridge between national accounts (retailers) and the local delivery teams.
Key Responsibilities
• Inventory Control: Oversee the scanning and tracking of high-value freight. Unlike standard 3PLs, Metropolitan deals with "non-conveyable" items (oversized furniture), requiring strict damage-inspection protocols upon receipt. • Vendor/Client Management: Act as the primary point of contact for 3PL clients, providing real-time updates on inventory levels, transit times, and delivery completion. • Operational Leadership: Direct daily activities including labor scheduling, dock management, and the supervision of "Scan Discipline" (ensuring every item is tracked at every touchpoint). • White-Glove Oversight: Ensure delivery teams are trained in Metropolitan's specific assembly and installation standards for luxury furniture. • KPI Tracking: Monitor metrics including Damage Ratios, On-Time Delivery %, and Warehouse Throughput.
Required Skills & Qualifications
• Experience: 3-5 years in warehouse management, specifically within 3PL or Furniture Logistics. • Tech Savvy: Proficiency in WMS (Warehouse Management Systems) and routing software. (They often emphasize "Scan Discipline"). • The "Furniture Factor": Knowledge of furniture repair or "deluxing" (pre-delivery inspection) is often a preferred "plus" for this specific company. • Regulatory Knowledge: Deep understanding of OSHA standards and DOT regulations for local delivery fleets.
The "Metropolitan" Difference
If you are preparing a resume or prepping for an interview for this specific company, focus on these three pillars:
• Damage Mitigation: Because they ship expensive, heavy items, showing you can reduce "claims" is your biggest selling point. • Last-Mile Logistics: They aren't just moving pallets; they are moving items into people's living rooms. • Customer Service: Since they represent high-end brands, the manager must ensure the delivery "experience" matches the brand's price tag.