Office Support / Customer Service Associate in Houston, Texas

Location

Houston, Texas

Job Type

Full-time

Company

PrideStaff

Office Support / Customer Service Associate Payrate: $22-$23.50/hour Location: Houston, TX 77032 Schedule: 7:30am to 4:30pm, M-F

Overview: The individual in this role will provide essential clerical support to the Regional Distribution Center. As cross?training is vital to the overall success of our facility, the selected candidate must be willing to learn and support all office processes.

Key Responsibilities: • Clerical Support: Managing logs, reports, and documentation, including SOX controls, to ensure accurate shipping and receiving. • Safety Compliance: Coordinating safety training, documentation, and OSHA compliance. • Customer Service: Acting as a liaison between customers, employees, and logistics, handling inquiries, and resolving issues with orders. • Inventory & Logistics: Updating database systems, handling Bill of Lading creation, and managing "will call" orders, UPS, and LTL. • Vendor Support: Initiating inbound vendor or in-transit freight claims for damaged products or shipping deviations • Participates in other projects as assigned.

Duties and Responsibilities: • Under general direction, provides clerical support to the Regional Distribution Center. • Develops and maintains logs, reports, audit processes, SOX controls and applicable metrics in order to avoid picking and shipping errors. • Coordinates and maintains safety training, documentation, communication and postings to ensure corporate and OSHA compliance. • Ensures and records the accurate arrival, duration and departure of inbound activity; notifies management of any imminent or potential detention charges and resolves issues or variations with the inbound documentation. • Provides timely customer service to all internal and external customers. • Initiates any inbound vendor or in-transit freight claims and actions related to any serial number deviations. • Carries out any supporting activities, including determining disposition of damaged product. • Monitors non-conformance in Standard Operating Procedures (SOPs), processes, packaging, vendor cross-reference or UPC issues. • Participates in other projects as assigned.

Requirements: • Requires a high school diploma or an equivalent combination of education and experience. • A bachelor's degree or equivalent combination of education and experience is preferred. Requires at least 2 years related experience. • HVAC industry experience preferred. • Knows the principles and processes for providing customer services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. • Requires good verbal and written communication skills. • Must have computer literacy in Microsoft Office, including Excel, Word and PowerPoint. Requires some experience with general office applications such as FAX and EDI. • Prefer experience using SAP including using queries.

Compensation / Pay Rate (Up to): $22.00 - $23.50 Per Hour