Call Center Representative in Honolulu, Hawaii
Location
Honolulu, Hawaii
Job Type
Full-time
Salary
$18 – $21/hr
Company
Remedy Intelligent Staffing
Job Description
Position: Full-time, Call Center Representative Location: Honolulu Industry: Banking Schedule: Monday–Friday, 8:00 AM–5:00 PM or 9:00 AM–6:00 PM Pay: $18.00 - $21.00/hr (DOE) In-state candidates only
Benefits: • Pay Cards, Direct Deposit & Weekly Pay • Medical/Dental/Vision/Prescription • Free Online Skill Classes, EAP, Discounts & many more
The Call Center Representative provides professional and timely support to banking customers. This role assists with general banking inquiries, account maintenance, and issue resolution while delivering excellent customer service in a call center environment.
Job Duties: • Answer incoming calls and emails per call center standards • Assist customers with inquiries and account information • Resolve customer issues/concerns or escalate as needed • Document interactions ensuring accurate follow-up • Provide product and services information (accounts, rates, fees, locations, hours) • Process customer requests • Manage card services and online banking access • Refer customers for account openings
#RemedyHIjobs
Job Requirements: • High School Diploma or equivalent • 1+ year customer service experience • Tech savvy candidate, comfort multitasking • Strong communication and problem-solving skills
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Skills: Banking Services, Call Centers, Communication Skills, Customer Support/Service, High School Diploma, Multitasking, Online Banking, Online Courses, Prescription Drugs, Problem Solving Skills, Resolve Customer Issues, Telephone Skills, Time Management
About the Company: Remedy Intelligent Staffing