Collections Specialist in Lexington, Kentucky

Location

Lexington, Kentucky

Job Type

Full-time

Salary

$19 – $22/hr

Company

Robert Half

We are looking for a Collections Specialist to join a wholesale distribution organization in Lexington-Fayette, Kentucky. This Contract to permanent opportunity is ideal for someone who can balance strong account recovery efforts with a service-focused approach to customer interactions. The role centers on managing commercial receivables, resolving past-due balances, and helping maintain healthy client relationships through clear and effective communication.Responsibilities:• Manage a portfolio of commercial accounts and follow up on outstanding balances in a timely and consistent manner.• Communicate with customers by phone and email to address delinquent invoices, discuss payment status, and secure payment commitments.• Review account activity and aging reports to identify overdue receivables and prioritize collection efforts.• Work collaboratively with internal teams to research billing questions, resolve disputes, and remove barriers to payment.• Maintain accurate records of collection activity, customer conversations, and payment arrangements within company systems.• Provide courteous customer support while applying consistent collection practices to protect cash flow and client relationships.• Escalate complex or high-risk accounts when necessary and support next-step resolution efforts.• Monitor promised payments and take appropriate follow-up action when commitments are not met.