Collections Specialist in Little Rock, Arkansas

Location

Little Rock, Arkansas

Job Type

Full-time

Salary

$18.05 – $20.9/hr

Company

Robert Half

Contract-to-Hire OpportunityOur client, a fast-paced and growing company, is seeking a Collections Specialist who can adapt quickly, pivot as priorities shift, and thrive in a dynamic environment. This role is ideal for someone who is comfortable working through changing structures based on account aging and can confidently manage high-volume outreach.The Collections Specialist will often serve as the first point of contact for collections efforts, reaching out to customers with accounts that are 45+ days past due. The ideal candidate is comfortable on the phone, confident asking questions, and able to maintain professionalism while driving payment conversations forward.Key Responsibilities:Manage outbound collections activity for customer accounts 45+ days past dueServe as an initial collections contact for customers with delinquent accountsMake 30+ outbound calls per day while achieving at least 60 customer touches dailyNavigate between different workflows and collection strategies based on account agingCommunicate professionally and effectively with customers to secure payment commitmentsAsk thoughtful questions to uncover payment issues and resolve barriersMaintain accurate documentation of customer interactions and collection activityPartner with internal teams as needed to support account resolution