IT/OT Service Desk Specialist in Charleston, South Carolina

Location

Charleston, South Carolina

Job Type

Full-time

Company

Robert Half

We are looking for a skilled IT/OT Service Desk Specialist to join our team in North Charleston, South Carolina. This Contract to permanent position involves delivering top-notch technical support and customer service to both internal employees and external clients in office and operational environments. If you are a proactive problem-solver with a strong focus on customer satisfaction, we encourage you to apply.Responsibilities:• Diagnose and resolve issues related to hardware, software, and network systems, escalating complex problems when necessary.• Monitor system performance to ensure reliability, security, and optimal functionality.• Assist end users with system access, hardware setup, application usage, and configurations.• Document incidents, solutions, and knowledge base articles to promote ongoing improvement.• Manage the lifecycle of end-user hardware and software, including installation, configuration, and upgrades.• Perform account management tasks, such as resetting passwords and resolving access issues.• Provide remote support for users both on-site and in off-site locations.• Deliver basic training to users on IT tools and technologies to enhance their efficiency.• Collaborate with internal IT teams and external vendors to address and resolve technical issues.• Support IT security policies by enforcing access controls, managing backups, and implementing antivirus solutions.