Business Data Analyst / 62331 in Syracuse, New York

Location

Syracuse, New York

Job Type

Contractor

Company

Sapphire Recruitment

Business Data Analyst / 62231

$21.50/hour

Monday–Friday, 8:00 AM–5:00 PM Hybrid schedule potential after training

Sapphire Recruitment is seeking a detail-oriented Business Data Analyst to support customer service operations and business analysis initiatives. This role blends analytical responsibilities with customer-facing support, requiring strong problem-solving skills, data interpretation, and effective communication.

Key Responsibilities

• Analyze business data using techniques such as statistical analysis, predictive modeling, and data mining to support operational improvements

• Respond to customer inquiries related to product registration, warranty claims, and coverage details

• Accurately document customer interactions, ensuring timely follow-up and resolution of cases

• Interpret data trends and provide insights to improve processes and customer experience

• Collaborate with internal teams and external partners to identify analytical needs and deliver solutions

• Assist in developing and maintaining systems for capturing operational data

• Support onboarding, training, and workflow coordination for team members

• Maintain knowledge of products, policies, and procedures to provide accurate guidance

• Meet performance metrics including quality, efficiency, and customer satisfaction

• Contribute to process improvements and documentation, including Standard Work Instructions

Qualifications

• High school diploma or GED required

• Minimum of 1 year relevant experience in customer service, data analysis, or related field

• Experience with systems such as Salesforce, SAP, or similar platforms preferred

• Strong analytical skills with the ability to interpret data and identify trends

• Excellent verbal and written communication skills

• Ability to multitask, prioritize, and work effectively in a fast-paced environment

• Familiarity with process improvement methodologies (Lean, Six Sigma, Kaizen) is a plus

This is a great opportunity to grow your analytical and customer service skills in a collaborative environment with opportunities for development and advancement.

Sapphire Recruitment is an Equal Opportunity Employer (EOE).

To Apply:

Submit your resume to jobs@hiresapphire.com for immediate consideration.

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Work Location: In person