HVAC- Service Coordinator/ Customer Service Rep in Costa Mesa, California

Location

Costa Mesa, California

Job Type

Contractor

Company

Ultimate Staffing Services

We have a great opening for a service coordinator with HVAC background.

This is located in Orange County this is onsite Monday to Friday

Local candidates only apply please!

Duties:

Take incoming customer calls, emails and (occasionally, texts) to develop and negotiate the creation of workorders. This includes receiving customer information, observations of problems reported, and PO references. With this information, workorder generation takes place and assigns the workorder for service based on the availability relayed from the Dispatch Board.

Daily coordination with this group is the expected and primary friction point from which this position operates and maintains. Enter, update, correct information in Service Trade accordingly and accurately. Assign and/or verify the appropriate status to service calls.

ReviewPrep preventative maintenance work orders/checklists/lists appropriately work orders returned from technicians and verified all information is accurate and complete. Adjust information accordingly.

Provide backup to technicians and the purchasing department in ordering parts for the service, as needed.

Must be able to work in a fast-paced environment and must have excellent follow up and communicates skills.

ADDITIONAL SKILLS

• Problem - Solving

• Reasoning

• Proactive

• Flexible and Adaptable to change

• Independent

• Customer Service

• Team Player

• Organizational and Task Management Skills

• Mathematical and Business Acumen

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.