Data Analyst in Shelton, Connecticut

Location

Shelton, Connecticut

Job Type

Full-time

Company

Vaco LLC

Title: Data Analyst

Compensation: $80-100k

This is a direct-hire, hybrid position which requires three days in-office and two days remote - based in either New Jersey or Connecticut

Overview

Data Analyst supporting a customer-facing operations environment. This role focuses on turning interaction and performance data into clear insights that improve service quality and operational efficiency.

Responsibilities

• Build and maintain dashboards to track performance and trends • Analyze large datasets, including customer interactions and operational metrics • Identify patterns, issues, and opportunities for improvement • Partner with business teams to define metrics and reporting needs • Translate data into clear, actionable insights • Ensure data accuracy and consistency across reports • Automate recurring reporting where possible • Support ad hoc analysis and deeper investigations

Requirements

• Experience in data analysis and reporting • Strong dashboarding and data visualization skills • Proficiency working with large datasets and query tools • Ability to analyze both numerical and text-based data • Experience in customer experience, contact center, or operations analytics is a plus • Strong communication and problem-solving skills

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.