Customer Service Specialist in Woodridge, Illinois

Location

Woodridge, Illinois

Job Type

Full-time

Company

Addison Group

Job Title: Customer Service Specialist

Location: Woodridge, IL (fully onsite)

Industry: Manufacturing

Pay: $23 - $26 / Hour

Benefits: This position is eligible for medical, dental, vision, and 401(k).

Job Description:

This role involves providing high-quality support to customers by managing orders, addressing inquiries, and resolving issues. The ideal candidate is technically savvy, customer-focused, detail-oriented, and thrives in a dynamic environment. A positive attitude and high attention to detail is critical to the success of this role.

Key Responsibilities: • Order processing: Accuracy and follow-up to ensure timely fulfillment and customer satisfaction • Project Management: Proven ability to manage projects, timelines, and cross-functional coordination effectively • Export Operations: Hands-on experience with export processes, including freight bookings • Time Management: Respond promptly and professionally to customer inquiries and complaints.

Qualifications: • Must be able to commute everyday onsite to Woodridge, IL • Minimum of 2 years of product based customer service experience • Strong technical skills and familiarity with SAP or Salesforce a plus • Exceptional written and verbal communication skills, with the ability to engage confidently with senior leadership and international stakeholders • Professional business correspondence and follow-up to utilize different software platforms