Customer Support Specialist

Job Title: Customer Support Specialist Location: Lake in the Hills, IL Industry: Technology / Industrial Automation Pay: Between $45K–$50K Benefits: Medical, Dental, Vision, and 401k About Our Client: A highly innovative technology manufacturing company located in Lake in the Hills, IL is seeking a Customer Support Specialist to join their dynamic and fast-paced team. This organization is known for its strong internal promotion culture and commitment to employee development. Job Description: The Customer Support Specialist will be responsible for managing customer orders, processing quotes, and ensuring seamless communication between customers and internal teams. This role requires strong attention to detail, the ability to multitask, and a proactive approach to problem-solving in a high-energy environment. Key Responsibilities: • Process purchase orders, price quotations, order statuses, and returns via phone and ticket-based systems • Communicate proactively with customers and internal product specialists through phone and email • Follow up on customer and internal requests to ensure timely completion • Maintain accurate records and documentation related to customer interactions and transactions • Support a smooth and efficient order fulfillment process Qualifications: • Moderate proficiency in Microsoft Office Suite (Excel, Word, Outlook) • Strong attention to detail and problem-solving abilities • Ability to multitask with a high sense of urgency • Friendly, flexible, and team-oriented attitude • Ability to type at least 50 WPM • Previous administrative or customer service experience preferred Addison Group is an Equal Opportunity Employer. Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.