Customer Advocate (Dispute Resolution Specialist) in Salt Lake City, Utah

Location

Salt Lake City, Utah

Job Type

Full-time

Company

AppleOne

Customer Advocate (Dispute Resolution Specialist) Location: West Valley City, UT (100% Onsite) Pay: $18–$20/hour | Temp-to-Hire

Do you excel at professional writing and enjoy turning complex information into clear, well-structured communication? We’re looking for a detail-oriented Customer Advocate with strong writing skills to join our team. This role is heavily focused on drafting accurate, compliant, and professional written responses to customer and third-party disputes. If you have a background in English, communications, or a writing-intensive field, this is an excellent opportunity to apply and grow those skills in a professional setting.

What You’ll Do

Investigate, analyze, and categorize customer disputes Research and gather information from internal teams to ensure accuracy Draft clear, concise, and professional written responses to resolve customer concerns Translate complex financial and regulatory information into easy-to-understand communication Ensure all written correspondence meets compliance standards (RESPA, Regulation Z, FCRA, GLBA) Identify and follow through on necessary account corrections Communicate effectively with customers, third parties, and internal teams Manage multiple writing assignments and deadlines in a fast-paced environment

What We’re Looking For

High school diploma or GED required (Associate degree or higher in English, Communications, or related field preferred) Strong professional writing skills (this is a writing-intensive role) Excellent grammar, tone, and attention to detail Ability to organize, prioritize, and meet deadlines consistently Strong research, analysis, and critical thinking skills Ability to work independently and make sound, well-documented decisions Customer service experience required Mortgage industry knowledge or familiarity with regulations is a plus

Why Join Us?

Competitive pay: $18–$20/hour Temp-to-hire opportunity with long-term potential Collaborative and supportive team environment Role focused on developing and applying professional writing skills Meaningful work that directly impacts customers

If you’re a strong writer who enjoys problem-solving and creating clear, professional communication, we encourage you to apply today.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.