Call Center Customer Service Representative in Buffalo, New York
Location
Buffalo, New York
Job Type
Full-time
Company
Kelly Services
Job Description
Ready to Move Your Career Forward?
Put your career in motion with an exciting new opportunity! Join the Kelly® Professional & Industrial team as a Virtual/Remote Benefits Customer Service Representative supporting a premier client near Buffalo, NY. We’re committed to helping you succeed at every step along the way.
Position Details
• Title: Virtual/Remote Benefits Customer Service Representative
• Location: Buffalo, NY (remote, within a 2-hour radius of work location)
• Pay Rate: $18.00/hour
• Schedule: Monday through Friday (no weekends), must be available between 6am–6pm with occasional extended hours to 11 pm
Why You’ll Love This Role
• Enjoy the flexibility of working from home.
• Be part of a supportive team focused on your development.
• Earn competitive pay and unlock access to exclusive Kelly perks.
A Day in the Life
As a Benefits Customer Service Representative, you will:
• Provide compassionate, professional assistance to plan participants via phone, email, and instant messaging.
• Tailor your communication style to meet the needs of diverse individuals, maintaining professionalism even in challenging interactions.
• Safeguard confidential information in accordance with HIPAA and data privacy standards.
• Accurately document calls and case notes with attention to detail.
You’ll Be a Great Fit If You Have:
• High School Diploma or GED (required)
• Previous customer service experience (preferred)
• Strong attention to detail and organizational skills
• Proficiency in Microsoft Office; ability to navigate multiple computer windows
• Minimum typing speed of 30 WPM
• Ability to work effectively in a virtual environment within the specified location radius
Perks & Benefits
• Fully remote position
• Competitive hourly pay
• Exclusive access to Kelly perks & resources
Ready to Apply?
Bring your enthusiasm—discover what’s next for your career with Kelly!
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