Senior Customer Service Rep in Charlotte, North Carolina

Location

Charlotte, North Carolina

Job Type

Full-time

Company

Employbridge

Hire Dynamics is seeking Senior Customer Service Rep in a facility in South Charlotte!

Job Title: Senior Customer Service

Job Description: Managing the end-to-end sales order process while delivering exceptional customer service. This role serves as a key liaison between customers, sales, operations, logistics, and finance teams to ensure accurate and timely order fulfillment.

Tasks to Perform:

Sales Order Processing

• Process customer sales orders accurately and efficiently in the ERP system.

• Review and validate customer purchase orders for pricing, product availability, delivery requirements, and contractual terms.

• Enter, modify, and maintain sales orders, quotations, returns, and credits.

• Monitor order status from entry through shipment and invoicing.

• Coordinate with production, warehouse, and logistics teams to ensure on-time order fulfillment.

• Resolve order discrepancies, backorders, shipping issues, and invoicing concerns.

Customer Service

• Serve as the primary point of contact for customer inquiries regarding orders, shipments, pricing, and product information.

• Build and maintain strong customer relationships through professional and responsive communication.

• Handle escalated customer issues and provide timely resolutions.

• Communicate order updates, delivery schedules, and potential delays proactively.

Cross-Functional Coordination

• Collaborate closely with Sales, Warehouse, Finance, and Purchasing departments.

• Support sales representatives with customer account management and order-related activities.

• Assist in coordinating special customer requirements and priority shipments.

• Ensure compliance with company policies, procedures, and customer agreements.

Process Improvement & Reporting

• Identify opportunities to improve order management and customer service processes.

• Generate and analyze reports related to order status, customer service metrics, and order accuracy.

• Assist in developing and documenting standard operating procedures.

• Train and mentor junior customer service staff as needed.

Compensation:

• $30-40

Available Schedules:

• Monday-Thursday 8am-5pm

• Friday 8am-12pm

#charlotte-ht

APPLY NOW!!!!