HYBRID Bilingual Customer Service Representative in Bonita Springs, Florida

Location

Bonita Springs, Florida

Job Type

Full-time

Salary

$17 – $19/hr

Company

Insight Global

Essential Functions & Responsibilities • Handle a high volume of inbound calls in a timely, professional, and courteous manner • Follow established call center scripts, policies, and procedures to ensure consistent service delivery • Accurately document and update consumer interactions, inquiries, and resolutions within the database • Provide clear, empathetic support to consumers while maintaining compliance and quality standards • Communicate fluently in Spanish and English to effectively assist a diverse consumer base

Job Competencies • Strong verbal and phone communication skills with demonstrated active listening abilities • Customer‑focused mindset with the adaptability to engage effectively with a wide range of personalities • Proven ability to prioritize tasks, manage time efficiently, and multitask in a fast‑paced environment • Consistently positive, professional, and dependable demeanor • Strong attention to detail with accurate and efficient data entry skills

Pay $17-$19/hr