Customer Service Representative I in Indianapolis, Indiana

Location

Indianapolis, Indiana

Job Type

Full-time

Company

IU Health

Overview

Schedule: 8:00 AM – 4:30 PM (Onsite)

Location: Riley Hospital

About the Role:

This position supports a high-volume call center environment. The ideal candidate is detail-oriented, communicates effectively, and thrives in a collaborative setting. You will work closely with nurses and other Customer Service Representatives to ensure smooth patient interactions.

Key Responsibilities

• Handle inbound and outbound calls promptly and professionally.

• Respond to patient inquiries via phone and email, ensuring accurate and timely resolution.

• Coordinate issue resolution with internal departments as needed.

• Manage internal messaging and maintain organized records.

• Gather patient personal and billing information for database entry and scheduling.

Required Skills & Qualifications

• High School Diploma or GED (no prior experience required).

• Ability to type at least 30 words per minute.

• Proficiency with computers and common office applications.

• Strong organizational skills and attention to detail.

• Excellent verbal and written communication skills.

Preferred Qualifications

• Knowledge of medical terminology and coding.

• Experience in a healthcare or call center environment.

Success Factors

• Demonstrates initiative and problem-solving ability.

• Works collaboratively with peers and clinical staff.

• Maintains professionalism under pressure in a fast-paced setting.