Technical Support Specialist in Santa Monica, California

Location

Santa Monica, California

Job Type

Contractor

Company

Insight Global

Position Summary The Media Systems Administrator supports the full ecosystem of studio technology that powers high-volume content creation across photography, video, motion graphics, and emerging media. This role sits at the intersection of creative production and technical infrastructure, ensuring systems, workflows, and tools operate seamlessly at scale.

This is a hands-on, service-oriented role responsible for maintaining production environments, supporting artists and producers, and evolving workflows across post production, media systems, and AI-driven initiatives. The ideal candidate thrives under production pressure, solves problems in real time, and actively improves the creative technology experience.

Responsibilities:

Studio Systems and Infrastructure • Administer and maintain studio workstations including macOS and Windows environments, system imaging, software deployment, and network configuration • Provide Tier 1 and Tier 2 technical support across Mac and PC environments for creative and production teams • Troubleshoot hardware, software, network, and media pipeline issues to ensure uninterrupted production workflows • Support and maintain shared storage systems including NAS, LucidLink, and cloud based environments • Manage backups, redundancy, and data integrity using tools such as ChronoSync and other enterprise solutions

Media and Production Technology

• Support video and media applications including Adobe Creative Cloud, Avid Media Composer, DaVinci Resolve, and related plugins and toolsets • Maintain and optimize workflows for video editing bays, audio booths, and color pipelines • Support streaming and live collaboration tools including LouperIO and other remote review platforms • Assist with render workflows, media processing, and high volume data transfer operations • Ensure proper licensing, updates, and performance optimization across all creative applications

AI and Emerging Technology Integration

• Support ongoing AI initiatives across content creation, media processing, and workflow automation • Assist in integrating AI tools into production pipelines, including generative workflows, tagging, and automation systems • Collaborate with technical and creative teams to test and implement new tools that improve speed, scale, and quality • Stay current with emerging technologies and recommend solutions that enhance studio capabilities

Basic Qualifications • 5+ years experience in high volume studio, post production, or media technology environments • Advanced knowledge of macOS and Windows based creative systems and supporting infrastructure • Strong experience supporting video production tools such as Adobe Creative Cloud, Avid, and DaVinci Resolve • Experience with DAM systems, storage solutions, and asset lifecycle management • Solid understanding of networking fundamentals, system administration, and troubleshooting • Proven ability to operate effectively in fast paced, production critical environments • Strong communication and collaboration skills across technical and creative teams

Preferred Qualifications • Background as a Digital Tech or media systems specialist in a studio setting • Familiarity with cloud based and hybrid storage architectures • Experience supporting streaming, remote collaboration, or live review tools such as LouperIO • Exposure to AI tools and automation within creative production workflows • Experience with scripting or pipeline automation is a plus • Familiarity with VFX or 3D tools such as Maya, Houdini, Nuke, or Cinema 4D

Reporting & Expectations: • Reports to Manager, Creative – Studio Tools Technologist • Based in LA • In office 5 days per week