Call Center Representative hybrid in Baltimore, Maryland

Location

Baltimore, Maryland

Job Type

Full-time

Company

Kennedy Services

Call Center Representative (Hybrid)

Immediate start for Call Center Representatives to join our team! CSRs will be responsible for helping customers by providing product and service information and resolving technical issues. This is a full-time position, Monday through Friday, with possible overtime available. The essential position is in-person in Hunt Valley for initial training and will transition to remote after completing the on-site training.

Responsibilities: • Handle customer inquiries and complaints • Provide information about the products and services • Troubleshoot and resolve product issues and concerns • Document and update customer records based on interactions • Develop and maintain a knowledge base of the evolving products and services

Requirements: • Previous experience in customer service, sales, or other related fields • Ability to build rapport with clients • Ability to prioritize and multitask • Positive and professional demeanor • Excellent written and verbal communication skills