File Transfer Operations Support in Charlotte, North Carolina

Location

Charlotte, North Carolina

Job Type

Contractor

Salary

$48 – $52/hr

Company

Motion Recruitment

File Transfer Operations Support

Location: Charlotte, NC; Minneapolis, MN; Chandler, AZ; or Dallas, TX

Hybrid: 3 days onsite, 2 days remote

Duration: 12-month contract with strong potential for extension

Our client, a leading U.S.-based financial services institution, is seeking a skilled File Transfer Operations Support Engineer to manage and support secure file transfer platforms, troubleshoot connectivity and encryption issues, and maintain high availability of data exchange services.

This role focuses on production support, secure file transfer technologies, and infrastructure operations, with an emphasis on incident management, troubleshooting, and system stability. You will play a key role in maintaining high availability, improving operational processes, and supporting modernization of file transfer services.

Work with the brightest minds at one of the largest financial institutions in the world. This is a long-term contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. This position has a strong likelihood of multi-year engagement/contract extension.

Key Responsibilities

Production & Operational Support • Provide L2 operational support for managed file transfer platforms such as Axway SecureTransport (AXST), Connect:Direct (NDM), Secure Proxy, or similar tools • Monitor system health and respond to alerts using tools such as Grafana, Splunk, AppDynamics, or Prometheus • Troubleshoot issues related to file transfers, connectivity, encryption, and certificate management • Execute runbook-driven tasks including service restarts, workflow validation, and certificate renewals • Participate in incident response, triage, escalation, and root cause analysis (RCA)

Infrastructure & Platform Support • Support secure file transfer protocols including SFTP, FTP, HTTPS, and SSH • Assist with system upgrades, patches, and platform enhancements • Collaborate with engineering teams to improve system performance, reliability, and automation • Contribute to change and release management processes in a controlled environment

Operations, Risk & Documentation • Maintain and update runbooks, documentation, and operational procedures • Participate in daily Risk & Control activities, ensuring compliance with enterprise standards • Work within ServiceNow or similar ticketing systems to manage incidents and requests • Collaborate with internal teams and vendors to resolve technical issues and improve service delivery • Identify recurring issues and contribute to long-term solutions and process improvements

Required Qualifications • 2–4+ years of experience in Infrastructure Engineering, Systems Support, or Technology Operations • Experience in production support environments, including incident management and troubleshooting • Strong problem-solving skills with ability to analyze, diagnose, and resolve technical issues • Familiarity with monitoring tools (Grafana, Splunk, AppDynamics, Prometheus, etc.) • Experience working with ticketing systems (ServiceNow preferred) • Basic understanding of networking concepts (TCP/IP, ports, connectivity) • Strong verbal, written, and interpersonal communication skills

Preferred Qualifications • Experience with managed file transfer platforms (Axway SecureTransport, Connect:Direct/NDM, or similar) • Experience with secure protocols (SFTP, HTTPS, SSH) and certificate validation • Familiarity with file transfer workflows, batch jobs, and failure troubleshooting • Exposure to Linux/Windows environments • Experience working in Agile/Scrum environments • Ability to create clear technical documentation and process improvements • Bachelor’s degree in Computer Science or related field (preferred, not required)

What You’ll Gain • Hands-on experience with enterprise file transfer and infrastructure systems • Exposure to secure data movement in a compliance-driven environment • Opportunity to work alongside senior engineers and large-scale enterprise platforms • Growth in incident management, automation, and operational best practices • Benefits

Medical Insurance – Four plans to choose from for you and your family

Dental and Orthodontia Benefits

Vision Benefits

Health Savings Account (HSA)

Health and Dependent Care Flexible Spending Accounts (FSA)

Voluntary Life Insurance, Long-Term and Short-Term Disability Insurance

Hospital Indemnity Insurance

401(k) Retirement Plan

Paid Sick Time Leave

Legal and Identity Protection Plans

Pre-tax Commuter Benefit

529 College Savings Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying; no sponsorship is currently available. Employment is contingent upon successful completion of a pre-employment screening.

Accommodation will be provided throughout the hiring process as required under MRP’s Employment Accommodation Policy. Applicants are encouraged to make accommodation needs known in advance.