Technical Writer in Charlotte, North Carolina

Location

Charlotte, North Carolina

Job Type

Contractor

Salary

$46.53 – $52.43/hr

Company

Motion Recruitment

Outstanding long-term contract opportunity! A well-known Financial Services Company is looking for a Technical Writing/Process Documentation consultant in Charlotte, NC, Des Moines, IA or Phoenix, AZ (Hybrid).

This is a contract opportunity that includes a competitive benefit package! Our client has been around for over 150 years and is continuously innovating in today's digital age. If you want to work for a company that is not only a household name, but also truly cares about satisfying customers' financial needs and helping people succeed financially, apply today.

Contract Duration: 6+ Months with possible extensions

Required Skills & Experience

• Strong technical writing / documentation experience

• Experience with Jira

• Experience working in a CMS environment

• Ability to:

• Translate complex processes into clear documentation

• Write concise, structured, logical content

• Strong attention to detail (critical)

• Ability to multitask across multiple documents/projects

• Strong stakeholder communication / consulting skills

What You Will Be Doing

• Partner with business teams to:

• Gather process details

• Understand workflows end-to-end

• Write and maintain:

• Procedure documents

• Process documentation

• Updates to existing content

• Create documentation for:

• New processes being introduced

• Work within:

• Content Management System (CMS)

• Policy Governance Platform (PGP) (internal tool)

• Use Microsoft Word templates for documentation creation

• Upload and manage documents through approval workflows

• Ensure:

• Correct metadata tagging

• Accurate data entry

• Update and manage related data in Jira

Nice-to-Have

• Financial services or merchant services experience

• Experience with policy governance tools / document lifecycle systems

• Background in:

• Journalism

• Communications

• Process improvement