Administrative - Customer Service Representative - Job ID 3410-1 in Tempe, Arizona

Location

Tempe, Arizona

Job Type

Full-time

Company

PrideStaff

Administrative - Customer Service Representative I

Schedule: Monday - Friday, 7:30am - 4:00pm Pay Rate: $18/hr.

Summary: The main function of a customer service representative is to interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints. A typical customer service representative is responsible for determining the client’s issue, offer possible solutions or providing follow-up as needed. Customer service agents may be inbound, outbound or a combination of both.

Job Responsibilities: • Resolve customers’ service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills. • Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments. • Refer unresolved customer grievances to designated departments for further investigation. • Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.

Skills: • Verbal and written communication skills, attention to detail, customer service skills and interpersonal skills. • Ability to work independently and manage one’s time. • Ability to accurately document and record customer/client information. • Previous experience with computer applications, such as MS Outlook or data entry software.

Please submit your resume and give us a call (480) 467-3200.

Compensation / Pay Rate (Up to): $18.00 - $18.00