Front Desk Agent in Greenwood Village, Colorado

Location

Greenwood Village, Colorado

Job Type

Part-time

Salary

$15 – $21/hr

Company

Kula Sports Performance

Job Summary

We are seeking a dedicated and friendly Front Desk Agent to join our team at a premier sports performance facility. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various guest inquiries efficiently.

Responsibilities

• Greet and welcome guests upon arrival, ensuring a positive first impression.

• Manage check-in and check-out processes with accuracy and efficiency.

• Provide information about the resort's amenities, services, and local attractions.

• Handle guest requests and resolve any issues or concerns promptly.

• Maintain accurate records of guest information and transactions.

• Answer phone calls with professional phone etiquette, addressing inquiries or directing calls as needed.

• Collaborate with other departments to ensure seamless guest experiences.

• Uphold high standards of guest relations and hospitality throughout each interaction.

Requirements

• Previous experience in hospitality or customer service is preferred.

• Strong knowledge of front desk operations.

• Excellent communication skills, both verbal and written.

• Ability to build rapport with guests and provide personalized service.

• Multilingual abilities are a plus, enhancing communication with diverse guests.

• Strong problem-solving skills and the ability to remain calm under pressure.

• Proficiency in using front desk software and handling cash transactions is an advantage.

Join our team as a Front Desk Agent where you can contribute to creating memorable experiences for our guests while working in a dynamic environment!

Job Type: Part-time

Pay: $15.00 - $21.00 per hour

Benefits:

• Employee discount

• Flexible schedule

Work Location: In person