Desktop Support Analyst

We are looking for a Desktop Support Analyst to provide application and user support for web-based platforms and digital service tools in Germantown, Tennessee. This Long-term Contract position focuses on maintaining reliable portal functionality, troubleshooting user-facing issues, and helping improve system performance through thoughtful analysis and testing. The ideal candidate brings a strong technical foundation, experience supporting business applications, and the ability to communicate clearly with both internal teams and external partners.Responsibilities:• Manage implementation and ongoing support for portal and web-based software, helping ensure systems are configured to meet business and user needs effectively.• Investigate and support automated data connections that supply information to customer-facing websites and online platforms.• Troubleshoot issues related to electronic payment workflows, user access, and account functionality across multiple portal environments.• Resolve service-related problems affecting online transactions, renewals, requests, and other digital community features.• Provide analysis and support for platform-specific issues, including third-party vendor integrations tied to resident-facing systems.• Share technical guidance and process knowledge with remote staff members and external contacts to support consistent issue resolution.• Participate in quality assurance efforts by identifying defects, documenting findings, and contributing recommendations for corrective action.• Create and execute tests for system updates, enhancements, and fixes, while recording results in a clear and organized manner.• Track support requests through help desk tools, maintain accurate case documentation, and follow established service procedures and standards.