Customer Service in Portland, OR

Location

Portland, OR

Job Type

Full-time

Salary

$3,813 – $4,160/mo

Company

Creative Staffing Inc.

OVERVIEW

In the role of Customer Service you will be an integral part of our customer team, dedicated to providing exceptional service and support to our valued clients. You will be responsible for ensuring that customer inquiries, concerns, and orders are handled efficiently and professionally. Your role will play a crucial role in maintaining and enhancing the reputation of the Company as a reliable and customer-focused partner. PRIMARY RESPONSIBILITIES

• Interact with customers via phone, email, and other communication channels to address inquiries, orders, and concerns.

• Provide accurate and timely responses to customer queries while maintaining a high level of professionalism and courtesy.

• Process customer orders accurately in our internal systems.

• Monitor and track order progress, providing updates to customers as necessary.

• Investigate and resolve customer complaints or issues in a timely and effective manner.

• Collaborate with other departments, including Sales, Purchasing, and external Troax companies to ensure customer satisfaction.

• Maintain accurate records of customer interactions, transactions, and communications in our CRM system.

• Generate reports and documentation as required for internal and external use.

KNOWLEDGE AND SKILL REQUIREMENTS

• High school diploma or equivalent.

• 3 – 5 years customer service & data entry experience.

• Proven experience in a customer service role.

• Excellent communication and interpersonal skills.

• Strong problem-solving abilities and attention to detail.

• Proficiency in MS Office Suite including excel and word. Familiarity with CRM (super office) software.

• Ability to multitask and prioritize in a fast-paced environment.

Organizational Authority

• Has no one direct reports

MTR’s (Minimal Training Requirements)

• Products: features & benefits

• Systems: IScala, SuperOffice, Configura/CET

• Computer: Word, Outlook, Teams, PowerPoint, Excel

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