Call Center Representative in Montebello, California

Location

Montebello, California

Job Type

Full-time

Salary

$19 – $20/hr

Company

Hornet Staffing, Inc, a GEE Group company

National Transportation and Logistics firm hiring a new team member for high growth potential role onsite in Montebello, California!

Monday to Friday 6:30am to 3:00pm great shift!

Recent College grads welcome!

$20.00 per hour to start with benefits

The position of Customer Service Representative will have primary responsibility to provide high-level support by assisting customers, both internal and external, and providing accurate data entered in all necessary systems.

Must Haves:

2 plus years of Administrative and Customer/Vendor support in a fast-paced environment

Strong Typing/Data entry skills with 10Key

Microsoft Outlook and Excel proficient a must

Transportation/Freight/Logistics experience a plus!

·Monitor customer emails

·Answer and transfer phone calls to the appropriate department

·Assist customers with freight updates

·Reporting for customers

·Confirming destination and bill-to information

·Documentation reporting for all customers (DO/BL)

Principal Duties and Responsibilities:

Manage heavy call and email volume in a professional and timely manner

Administer elevated service programs including customer reporting and communication processes for specific customers

Assists internal and external customers with information or document requests

Partners with the sales team to meet and exceed customer service expectations

Assists in maintaining and monitoring electronic data for customers

Operates inventory control, word processing, and spreadsheet applications for customers

Generates correspondence to secure additional customer information to resolve customer disputes.