Law Enforcement Program Manager

Law Enforcement Program Managers are responsible for coordinating and driving execution of all Law Enforcement (LE) sales initiatives. This role serves as a central hub between LE agencies, supporting dealers, and internal teams to ensure program efficiency, pipeline visibility, and a high-standard customer experience. This position owns day-to-day engagement with LE agencies and supporting dealers, facilitates Individual Officer Purchase (IOP) programs, supports field sales efforts and product demonstrations, and coordinates Test & Evaluation (T&E) programs from request through return. Key Responsibilities Law Enforcement Sales & Dealer Management • Serve as primary point of contact for LE agencies and officers engaging in IOP and department-level sales. • Manage relationships with LE dealers, ensuring alignment on program requirements, pricing structures, and execution expectations. • Act as liaison between dealers, agencies, and internal sales/operations teams to remove friction and accelerate deal flow. • Guide officers and agency buyers through the purchase process, ensuring accurate documentation and compliance. • Maintain real-time visibility into IOP and agency sales pipeline, tracking status, risks, and timelines. • Drive internal coordination to ensure delivery expectations are met and proactively communicated. T&E / Demo Program Coordination • Coordinate the full lifecycle of the T&E and demo program—from request intake and approval through shipment, follow-up, and return. • Partner with operations, armory, and logistics teams to ensure timely fulfillment and recovery of T&E assets. • Maintain accurate tracking and status visibility of all T&E/demo assets, including rifles and supporting equipment. • Enforce return timelines and drive follow-up with agencies and dealers to ensure asset recovery. • Capture and route T&E feedback to sales and product teams to inform conversion and product improvements. Program Operations & Fulfillment Support • Coordinate with internal teams to ensure readiness and availability of T&E and demo assets in support of sales efforts. • Identify bottlenecks in fulfillment, communication, or process execution and drive resolution. • Support field sales efforts, including coordination of product demonstrations and LE event participation.