Scheduler/Office Assistant

1 Source Senior Care is the area's premier in home care agency for seniors. We staff caregivers in home to help provide assistance for our elderly clients. We are looking for an office assistant/scheduler to work full time in our Johnson office. Competitive pay, great work environment, great benefits and paid time off. Job Summary Our scheduler/office assistant is responsible for helping our lead scheduler place caregivers in the homes of our clients, taking incoming phone calls, greeting guests in the office, and working with clients to ensure they have a great client/caregiver match. This position also includes office assistant responsibilities such as ordering supplies, document compliance, internal audits, and some IT responsibilities. This is a fantastic position for someone who wants to work in an office in a support role, make an impact in people's lives, be challenged but not stressed, and either find their forever job or find a great start to their career. Qualifications: 1. High school diploma 2. Effective communication skills, problem solving skills and attention to detail 3. Proficient in Microsoft Office 4. Ability to work independently and as part of a team 5. Conflict resolution skills 6. Knowledge about Medicaid and VA regulations a plus 7. We need an organizational/detail ninja who can keep us in compliance with all of the documentation we are required to have 8. Ability to pass a drug screen and criminal background check Responsibilities • Answer phones, greet office guests • Work with clients and family members to help ensure they are getting great care and that the caregiver/client match works • Work with the caregivers to help answer any scheduling issues that arise • Field calls regarding client’s care or schedules and help ensure they are resolved • Works on-call on a rotating basis during the hours the office is closed with a significant stipend • Maintain all paperwork related to Personal Care Aide’s personnel files and ensure all credentials are up to date • Ensure all personnel files are in compliance with all State and Federal regulations as well as Medicaid and Department of Health Guidelines • All other duties as assigned Skills • Exceptional organizational skills with the ability to prioritize tasks effectively • Strong computer literacy including proficiency in Microsoft Office. • Excellent phone etiquette • A compassion for the elderly • Bilingual abilities are highly valued to assist • Proven clerical experience with a focus on office management, customer service, and administrative support would be a plus • Effective time management skills • Ability to problem solve and a desire to improve processes and streamline procedures Benefits: • 401(k) • 401(k) matching • Dental insurance • Flexible spending account • Health insurance • Life insurance • Sick leave • Paid time off • Referral program • Retirement plan • Vision insurance Pay: $15.00 - $16.00 per hour Benefits: • 401(k) • 401(k) matching • Dental insurance • Health insurance • Life insurance • Paid time off • Retirement plan • Vision insurance Application Question(s): • Tell me something truly unique about yourself. Work Location: In person