Client Service Coordinator in Napa, California

Location

Napa, California

Job Type

Full-time

Company

Employbridge

Client Service Coordinator

Location: Napa, CA Schedule: Monday–Friday Employment Type: Temporary Opportunity

Pay rate: $23.00 (DOE)

Position Summary:

The Client Service Coordinator supports daily office operations while providing a high level of customer service and client support. This role requires strong organizational skills, attention to detail, professionalism, and the ability to manage multiple administrative tasks in a fast-paced environment.

Qualifications:

• Familiarity with general office procedures through formal training or equivalent experience

• Previous office experience preferred, but not required

• Computer literate with working knowledge of Microsoft Office (Word, Excel, Outlook)

• Strong data entry skills

• Excellent organizational and interpersonal skills

• Ability to maintain a high degree of confidentiality

• Commitment to providing exceptional customer service and client relations

Roles and Responsibilities:

General Office Duties:

• Check voicemail and return calls as needed

• Monitor multiple email inboxes throughout the shift and respond professionally to client inquiries

• Greet and assist incoming visitors, clients, and staff

• Answer incoming calls and direct them to the appropriate staff as needed

• Ensure all outgoing mail is prepared and ready by 1:00 PM daily

• File signed Bills of Lading (BOLs), Inventory Notices (INs), and inventory movement forms accurately

• Clean and sanitize office areas and supplies as needed

• Assist with special projects as assigned (e.g., excise tax preparation, spreadsheet reconciliation)

Receiving Wine Shipments:

• Verify incoming Bills of Lading to ensure compliance with requirements and standards

• Create new SKUs/item codes for incoming wine products

• Receive wines into NetSuite under the appropriate tax classification

Order Processing:

• Process customer orders through NetSuite

• Stage orders for warehouse associates and order pullers

• Ensure accuracy and timeliness of order entry and documentation

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