Customer Service Manager in Franklin Park, Illinois

Location

Franklin Park, Illinois

Job Type

Full-time

Salary

$75,000 – $85,000/yr

Company

Beacon Hill Staffing Group, LLC

A growing, family-owned packaging company in Franklin Park is seeking a Customer Service Manager to lead and support a small but high-impact customer service team. This is a hands-on role ideal for someone who enjoys being close to the work, coaching a team, and serving as a key point of contact for customers in a fast-paced manufacturing environment.

What You'll Do • Lead, coach, and support a small team of Customer Service Representatives • Serve as a hands-on manager-jumping in to assist with calls, emails, and problem-solving on busy days • Act as an escalation point for customer questions related to: • • Shipping and logistics • Scheduling and production timing • Purchase orders and materials • Pickup coordination

• Communicate with brokers and customers when issues arise and help resolve them quickly • Ensure accurate, timely customer communication by leveraging internal systems and work orders • Help bring consistency, structure, and best practices to a growing customer service operation

What We're Looking For • 3+ years of experience in customer service, operations support, or account coordination • 1+ year in customer service management • Experience in manufacturing, contract packaging, food production, or consumer products is a plus (not required) • A practical, solutions-oriented mindset and strong "common sense" approach • Comfortable managing and coaching others while also staying hands-on • Strong communication skills and attention to detail • Ability to work on-site in a production-based environment • Experience using ERP or manufacturing systems (experience with Nulogy is a plus)

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

Skills: Best Practices, Biology, Brokerage, Coaching, Communication Skills, Continuous Improvement, Contract Manufacturing, Customer Escalations, Customer Relations, Customer Service Management, Customer Service Operations, Customer Support/Service, Detail Oriented, ERP (Enterprise Resource Planning), Food Production, Fortune 500 Customers, Legal, Logistics, Manufacturing, Manufacturing Systems, Problem Solving Skills, Production Schedule, Production Systems, Purchase Orders, Purchasing/Procurement, Regulations, Time Management

About the Company: Beacon Hill Staffing Group, LLC