Service and Scheduling Coordinator in Chicago, Illinois

Location

Chicago, Illinois

Job Type

Full-time

Salary

$52,000 – $65,000/yr

Company

Beacon Hill Staffing Group, LLC

A growing, service-focused organization within a larger national platform is seeking a Service & Scheduling Coordinator to support its expanding service operations team. This role sits at the center of customer experience and field service coordination and is well-suited for someone who enjoys problem-solving, scheduling, and working cross-functionally with technicians and internal stakeholders. This role is onsite Tues-Thurs in Rosemont.

Key Responsibilities • Handle inbound and outbound customer communications related to service scheduling and general service inquiries • Schedule service appointments in real time and confirm technician availability • Provide first-level customer support, escalating complex issues to appropriate internal teams • Optimize daily service schedules and assign efficient routes for field-based service managers • Partner closely with service leadership and technicians to manage reschedules, cancellations, and same-day service requests • Verify warranty and service coverage status and determine appropriate dispatch pathways • Coordinate third-party service needs when applicable, including customer handoffs and vendor referrals • Maintain accurate service records, scheduling notes, and customer interactions in the service management system • Close completed work orders daily and confirm payment prior to close-out • Own follow-up and payment collection on past-due work orders

Required Qualifications • 2+ years of experience in service scheduling, dispatch, customer service, or a comparable operations role, ideally within appliance service, HVAC, water systems, or equipment service scheduling • Experience supporting field technicians or service-based teams preferred • Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment • Excellent written and verbal communication skills • Comfortable navigating scheduling changes and managing customer expectations • Proficiency with CRM or service management systems and standard office tools

Benefits: Comprehensive benefits package

Parking: Available

Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply.

California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: https://jobs.beaconhillstaffing.com/eeoc/

Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records.

Company Profile:

Founded by industry leaders to set a new standard in search, career placement and flexible staffing, we deliver coordinated staffing solutions with unparalleled service, a commitment to project completion and success and a passion for innovation, creativity and continuous improvement.

Our niche brands offer a complete suite of staffing services to emerging growth companies and the Fortune 500 across market sectors, career specialties/disciplines and industries. Over time, office locations, specialty practice areas and service offerings will be added to address ever changing constituent needs.

Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting www.bhsg.com.

Benefits Information:

Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings.

We look forward to working with you.

Beacon Hill. Employing the Future (TM)

Skills: 1st Level Support, Biology, Calendar Management, Communication Skills, Continuous Improvement, Cross-Functional, Customer Escalations, Customer Experience, Customer Relations, Customer Relationship Management (CRM), Customer Support/Service, Equipment Maintenance/Repair, Fortune 500 Customers, Leadership, Legal, Maintenance - Appliances, Maintenance - HVAC, Maintenance Services, Multitasking, On Site Support, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Record Keeping, Regulations, Writing Skills

About the Company: Beacon Hill Staffing Group, LLC