Customer Support Coordinator in Visalia, California

Location

Visalia, California

Job Type

Full-time

Company

JBT Marel

At JBT Marel Corporation, what we do matters, we know that the contribution of our employees leads to the success of our business.

Our purpose is to fortify the future of food; this guides our vision of being the global leader in food and beverage technology, by harnessing the full power of JBT Marel to partner with our customers and pioneer sustainable innovation.

Our values show who we are at our best. As we Serve with Integrity - Collaborate with Humility - Grow with Agility - Innovate with Impact.

This position is in Visalia, California with no relocation package offered.

As our Customer Service Representative, you will report to the Customer Service Manager from our Customer Care North America team. You will support our customers, both internal and external, by providing product and service information for multiple sites, resolving issues, and ensuring a high level of customer satisfaction.

On a given day, you may:

• Respond to customer inquiries by phone, email, and chat.

• Provide accurate information about products, services, and policies.

• Resolve customer complaints and issues by identifying problems and determining the best solutions.

• Provide quotes, process orders, returns, and exchanges.

• Maintain detailed records of customer interactions, transactions, and feedback.

• Follow-up and track status performance on all assigned parts estimates/proposals, technical inquiries, orders and shipments to provide excellent customer service.

• Manage assigned parts projects from inquiry to installation.

• Collaborate with other departments to ensure customer needs are met and issues are resolved.

• Participate in training sessions to stay updated on product knowledge and customer service best practices.

• Help develop and implement customer service procedures.

• Monitor customer satisfaction and provide feedback to management for continuous improvement.

Requirements for the role

• 3+ years of experience in a customer service role

• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

• Experience interpreting and responding to customer requests.

• Experience providing detailed troubleshooting and resolutions to users.

• Handle difficult customers and situations with empathy.

• Proficiency in using customer service software, CRM systems, and Microsoft Office Suite.

• You must be authorized to work in the US without sponsorship now or in the future.

Additional plus for this role:

This position is critical for processing quotes, order entry, parts research, credits and RMA. The Customer Service Coordinator will be located in Visalia to support Retort, Rotary, and Hydro product lines, cross training, increased workload capability and all North America AFM parts. Having experience in these areas is a plus.

Travel & Location

You will report onsite to our 8250 W Doe Ave, Visalia California facilities and we ask that you travel approximately 25% of the time (US only)

We are committed to our employees and will provide you with development and opportunities to allow you to be the best version of yourself at work, at home, and in your community.

We foster a genuine inclusive team culture enjoying collaborative working across our global teams to deliver world-class projects.

We encourage development - ensuring new experiences and challenges at JBT to feed your growth!

Benefits: JBT Marel Corporation offers benefits on day 1 of your employment. Including: Medical, Dental, life insurance, short-term and long-term disability, family leave, vision coverage, and a matched 401(k) plan.

Commitment to Diversity: Diversity, Equity, Inclusion, and Belonging are fundamental values to JBT Marel and critical to our future success. A thoughtful, focused, and sustained effort to work towards our DEIB goals is not just a principled choice, but also a business imperative.

Equal Opportunity Employment:

JBT Marel Corporation provides equal employment opportunities to all employees and qualified applicants for employment. We will not tolerate any form of discrimination against any employee or applicant for employment because of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, citizenship, or any other characteristic protected by applicable federal, state, or local laws. At JBT Marel, we apply this policy to all our employment practices, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, benefits, and training. We make hiring decisions based solely on qualifications, merit and business needs at the time. JBT Marel will reasonably accommodate applicants who need adjustments to participate in the application or interview process.

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