Customer Care Specialist in Lake Bluff, Illinois

Location

Lake Bluff, Illinois

Job Type

Full-time and Contractor

Company

Express Employment Professionals

Customer Care Specialist

Our client, a global manufacturing company located in the Lake Bluff area, is seeking a Customer Care Specialist to join their team. This position plays a key role in delivering a high-quality customer experience by managing orders, resolving issues, and supporting both domestic and international customers.

Key Responsibilities:

• Respond to customer inquiries via phone, email, and CRM system (quotes, orders, disputes, product questions)

• Process and manage orders, quotes, returns, and credits with a high level of accuracy

• Investigate and resolve customer disputes and discrepancies

• Support both domestic and international customers, ensuring compliance with export regulations

• Work cross-functionally with departments such as Sales, Accounting, Technical Services, and Shipping

• Coordinate with carriers (e.g., UPS/FedEx) and internal teams to ensure timely shipments

• Maintain and update records within ERP/CRM systems

• Review purchase orders, including bill-to/ship-to, requisitions, and order details

Qualifications:

• High school diploma or bachelors degree/some college experience

• 5+ years of customer service experience, ideally in a B2B manufacturing environment

• Experience working with purchase orders and order management

• Strong data entry skills and high attention to detail

• Comfortable using ERP/CRM systems (Navision/Dynamics preferred, but not required)

• Strong communication skills and ability to multitask in a fast-paced environment

• Ability to collaborate across teams and manage a high volume of work

Environment & Team:

• Schedule: Monday–Friday, 8:30 am – 5:00 pm (CST) Hybrid schedule (in-office 2 days/week)

• Collaborative, close-knit team environment

• Not a call center—this is a support-focused, case-driven role (approx. ~35 cases/day)

• Open communication and team-oriented culture

• Training provided (initial onboarding onsite/hybrid)

Compensation & Benefits:

• Pay range: $25–$30/hour (based on experience)

• Direct hire opportunity

• Strong benefits package including:

• 401(k) with company match

• Generous PTO (4+ weeks)

• Paid holidays

• Medical/health benefits

• Employee recognition programs

Ideal Candidate:

• Background in manufacturing customer service (not call center/insurance environments)

• Strong tenure and interest in a long-term career

• Comfortable balancing multiple priorities and thinking on their feet

• Detail-oriented with strong organizational skills

• Enjoys working in a collaborative, fast-paced environment

About Express Employment Professionals: Work with a locally owned staffing company that partners with companies in Lake County, IL to hire long term talent. Express has over 800+ locations nationwide and 22 in the Chicago-land area. Check out our Libertyville Team www.expresspros.com/libertyvilleil and our Google Reviews https://g.co/kgs/qEqco2

TO APPLY- Email resume to jobs.libertyvilleil@expresspros.com