Customer Service Representative - Manufacturing in Schaumburg, Illinois

Location

Schaumburg, Illinois

Job Type

Full-time

Salary

$22 – $23/hr

Company

Express Employment Professionals

We are seeking a dependable and customer-focused Customer Service Representative for our client in Schaumburg, IL. This role is responsible for order management, product availability inquiries, and resolving customer concerns accurately and efficiently while delivering a positive customer experience.

Schedule: Monday-Friday 8:00a-5:00p

Responsibilities:

• Serve as the main point of contact for customers via phone and email

• Provide product availability information and general product knowledge

• Process and manage customer orders, including entry, follow-up, and issue resolution

• Acknowledge and resolve customer complaints, escalating issues when necessary

• Manage returns and warranty-related inquiries

• Maintain accurate customer account information in ERP systems and customer portals

• Document customer interactions, transactions, and feedback

• Collaborate with internal teams to ensure timely and effective resolutions

Requirements:

• Previous customer support in manufacturing or distribution industry

• High school diploma or GED required

• Strong computer skills required

• Ability to multitask and manage a high volume of calls and emails

If you enjoy helping customers, solving problems, and working in a fast-paced environment, we encourage you to apply.

#INDRM

Pay: $22.00 - $23.00 per hour

Benefits:

• Dental insurance

• Health insurance

• Paid time off

• Vision insurance

Work Location: In person