IT Help Desk- Tier 1 in Tampa, Florida

Location

Tampa, Florida

Job Type

Full-time

Company

Hiregy

Job ID 23365 – IT Help Desk – Tier 1 Location: Oldsmar, 34677 – This position is onsite

Pay: $23-$26.00 per hour

Type: Contract, approximately (3) months with likely perm (pending approval)

Career outlook: Room to grow

Job description: • Provide technical support to internal employees, primarily focusing on level 1 technical requests. • Assist nurses in resetting passwords, addressing login issues, and answering general system questions. • Log all technical requests and issues accurately. • Escalate complex or major issues to Tier 2 and above team members for resolution. • Maintain thorough documentation of technical support interactions and resolutions. • Ensure timely and effective communication with internal employees regarding the status of their technical requests. • Continuously update knowledge base and documentation to improve efficiency and effectiveness of technical support processes. • Collaborate with other team members to troubleshoot and resolve technical issues efficiently.

Requirements: • Must have (1) year of helpdesk experience • Must have experience working in a queue • Must have strong soft skills, kind to coworkers/employees • High school diploma or equivalent • Background check required • Drug screening required