Call Center Representative in Los Angeles, California
Location
Los Angeles, California
Job Type
Contractor
Company
Insight Global
Job Description
Required Skills & Experience
-HS Diploma
-2+ years healthcare call center experience OR front desk experience at doctor’s office with multiple physicians
-Proficient in EHR/EMR software
-2+ years experience scheduling patient appointments for multiple physicians
-40+ WPM typing speed
Nice to Have Skills & Experience
-Proficient in Epic software
-Experience verifying insurances
-Basic experience with Excel and standard workbooks
-Experience with Genesis phone system
Job Description
An employer is looking for a Patient Access Representative within a call center environment in the Beverly Hills, CA area to cover an LOA. This person will be responsible for handling about 50+ calls per day for multiple primary care offices across Southern California. The job responsibilities include but are not limited to: answering phones, triaging patients, providing directions/parking instructions, contacting clinic facility to notify if a patient is running late, scheduling and rescheduling patients' appointments, verifying insurances, and assisting with referrals/follow up care. This position is fully on-site until fully trained and passing multiple assessments (typically around 2-3 months of on-site - depending on performance) where it will then go remote. Must be able to work any/all shifts between 7am-7pm Monday-Friday.
Pay: $24/hr
Location: 6+ month contract with potential for extension and conversion
Location: Los Angeles, CA 90048
On-Site 2-4 weeks for training then fully remote
No time off within the first 90 days
Pay: $24.00 per hour
Education:
• High school or equivalent (Required)
Experience:
• Call center: 1 year (Preferred)
• Medical scheduling: 1 year (Preferred)
• Epic: 1 year (Preferred)
Work Location: Hybrid remote in Los Angeles, CA 90048