Warehouse Customer Service Onsite Supervisor

Are you ready to Jump Start your Career and become an EPIC employee!? Looking for a Billingual Onsite Supervisor to assist in supervising up to 600 temporary associates at a distribution center in Lancaster CA. Epic is currently seeking an onsite supervisor with a strong background in customer service. If you are passionate about providing exceptional customer experiences and are eager to advance your career, we invite you to explore this exciting opportunity with us. The On-site Supervisor is expected to: · Be a point of contact and trust for the On-Site Manager to handle the day-to-day on-site supervisory activities. · Alert the On-site Manager at once of any serious incident or situation at the client’s site even when the On-site Manager is not at work. · Be a liaison between the On-site Manager and the customer when the On-site Manager is not at the site but must rely on the On-Site Supervisor for customer service fulfillment. · Be able to fully bring the On-site Manager up to speed on any and all important complete or incomplete tasks as well as noteworthy situations that transpired during the On-Site Manager’s absence. · Follow through completely and correctly with directives given by the On-Site Manager. · Follow up with the On-Site Manager regarding tasks issued for verification of proper execution. · Seek On-Site Manager’s guidance and expertise when handling a precarious situation. · Request more hands-on training if unsure of how to thoroughly and accurately perform a task. · Be proactive and suggest ideas to the On-Site Manager to improve internal and operational on-site processes. · Notify the On-Site Manager of addressed yet unmitigated issues with other On-Site Supervisors or among the on-site team members before they escalate further. · Give the On-Site Manager advanced notice regarding personal needs in order for the on-site team schedule to be adjusted and communicated to the customer in a timely manner. With Respect to the Area Manager · Be a point of contact and trust for the Area Manager when the On-Site Manager is not at the client’s site. · Alert at once the Area Manager of any serious incident or situation at the client’s site if unable to contact the On-site Manager. · Notify Area Manager of issues with another On-site Supervisor or among the on-site team members that have been addressed with the On-Site Manager but remain unmitigated. With Respect to the Customer · Be a point of contact and trust for the local customer supervisory and management staff through building strong communication and business relationships. · Manage open orders proactively, having a strategic approach that aims to secure a higher volume of job openings from the client in order to increase overall headcount. · Have answers to the customer’s inquiries and speak intelligently. · Be a liaison between the customer and the rest of the branch office team. · Be acquainted with the customer’s Key Performance Indicators as those relate to Epic Personnel Partners, LLC in order to ensure that the on-site team as a whole meets all expectations. · Attend operational or HR meetings with the customer when the On-Site Manager is unavailable and report the discussed points to the On-Site Manager to ensure that the on-site team is fully kept abreast of the customer’s expectations. · Ensure that directives given by the customer are faithfully conveyed to the On-Site Manager (and the rest of the team) for execution. Job Type: Full-time Pay: $19.00 - $21.00 per hour Expected hours: May Vary Benefits: • Dental • Health insurance • Paid time off Schedule: • 10 hour shift • 8 hour shift • Holidays • Weekends Ability to Relocate: • Lancaster CA 93534 Work Location: In person #PALM-1 Job Type: Full-time Pay: $19.00 - $21.00 per hour Benefits: • Dental insurance • Health insurance • Vision insurance Work Location: In person