Collections Specialist in Charlotte, North Carolina

Location

Charlotte, North Carolina

Job Type

Full-time

Salary

$22.8 – $26.4/hr

Company

Robert Half

We are looking for a Collections Specialist to support commercial receivables activities for a construction and contractor-focused organization in Charlotte, North Carolina. This Long-term Contract opportunity is well suited for someone who can manage business-to-business collections with professionalism, maintain strong customer relationships, and help protect cash flow through timely follow-up and sound credit judgment. The ideal candidate brings experience working with commercial accounts and is comfortable reviewing credit-related information while partnering with internal teams to resolve outstanding balances.Responsibilities:• Manage business-to-business collection efforts for commercial accounts by contacting customers, following up on past-due balances, and documenting account activity accurately.• Review aging reports regularly to prioritize collection actions and reduce outstanding receivables in a timely manner.• Evaluate credit-related information and assist with processing credit applications to support informed account decisions.• Partner with sales, customer service, and accounting teams to investigate billing questions, payment disputes, and account discrepancies.• Communicate professionally with clients to negotiate payment timing, secure commitments, and maintain positive business relationships.• Support credit approval activities by reviewing account history and escalating higher-risk situations when appropriate.• Maintain complete and organized records of collection correspondence, payment arrangements, and account status updates.