Leasing Experience Assistant in Charlotte, North Carolina

Location

Charlotte, North Carolina

Job Type

Full-time

Salary

$19.79 – $25/hr

Company

Robert Half

We are looking for a Renewal Specialist to help strengthen resident relationships and support lease renewal efforts for a property management team in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who thrives in a fast-moving environment, communicates confidently with residents, and can balance service with sound business judgment. The person in this role will contribute to resident retention by guiding renewal conversations, addressing concerns, and keeping leasing activity organized and up to date. Any applicants must have a NC Real Estate License. Responsibilities:• Initiate outreach to current residents to review upcoming lease expiration dates and present renewal opportunities.• Maintain ongoing communication with residents to identify questions, timing considerations, and factors that may affect their decision to renew.• Discuss and finalize renewal terms, including rental pricing, while following established company guidelines and policies.• Record resident conversations, status updates, and follow-up activity accurately within the designated CRM or property management platform.• Work closely with leasing and property management colleagues to deliver a smooth and positive resident experience throughout the renewal process.• Manage a high volume of outbound and inbound communication with urgency, professionalism, and attention to detail.• Take ownership of assigned renewal activity quickly and adapt priorities as business demands shift during peak leasing periods.