Customer Service Support Representative in Tonawanda, New York

Location

Tonawanda, New York

Job Type

Full-time

Salary

$41,600 – $45,760/yr

Company

Robert Half

Robert Half Permanent Placement is partnering with a great company in Tonawanda, NY on their search for a Customer Service Support Representative to join their team. In this role you will be a critical resource and support for a high-impact sales team. This is an in-office role with starting wage of $20 - $22 per hour based on experience and includes a comprehensive total benefits package. Responsibilities include but not limited to:Serve as the primary point of contact for customer inquiries, including answering calls, assisting walk-in customers, and processing fax and e-business orders with accurate pricing and product availabilityAct as a liaison between customers, the factory, and the sales team to ensure timely communication and resolution of requestsDevelop and maintain product knowledge to effectively address customer questions and promote services such as free delivery and custom solutionsCoordinate inventory availability across the factory and three local WNY offices, ensuring prompt responses to all inquiries within the company’s 4-hour service commitmentManage inventory including restocking products, coordinating deliveries, and maintaining organized storage areas that reflect brand standardsBuild strong customer relationships by providing consistent support, identifying new product or service opportunities, and assisting with special requestsCollaborate with sales, operations, and inside staff to deliver seamless service, promote value-added offerings, and uphold a culture of zero customer disappointmentsServe as very occasional backup to small deliveries driver and light warehouse work